Frequently asked questions
What types of file can I upload?
We accept the most common image file type called jpeg’s (also known as .jpg). Most modern digital cameras save your photos in this format.
As we only want to deliver great products we only accept good-to-excellent quality images. That way, we’re happy because you’re happy.
What is the Image Quality Key?
As we only want to deliver great products we only accept good-to-excellent quality images. That way, we’re happy because you’re happy.
The image quality key indicates the quality of print you can expect from the file size you’ve uploaded for the product size you have chosen.
The image quality is very low. Please use a better quality image or choose a smaller product.
The image quality is low. Please use a better quality image or choose a smaller product.
The image quality is good. We will be able to print a good product with your image.
The image quality is very good. We will be able to print a great product with your image.
The image quality is excellent. We will be able to print an excellent product with your image.
How do I crop my image?
The image quality is very low. Please use a better quality image or choose a smaller product. The image quality is low. Please use a better quality image or choose a smaller product. The image quality is good. We will be able to print a good product with your image. The image quality is very good. We will be able to print a great product with your image. The image quality is excellent. We will be able to print an excellent product with your image.'Cropping' is the term used when selecting a specific area of your image to print and thus disregarding the remainder of the image outside of the crop box.
Once you've selected the 'orientation' of your crop use the crosshair (mouse pointer) to click and drag your chosen area of the image to print.
To adjust the size of the cropped area click and drag any of the corner squares.
To reposition the cropped area click and drag within the dotted lines.
The 'Preview Image' will show a detailed version of the cropped area that will be printed.
How much will the postage and packaging cost me?
Once you've selected the 'orientation' of your crop use the crosshair (mouse pointer) to click and drag your chosen area of the image to print.
To adjust the size of the cropped area click and drag any of the corner squares.
To reposition the cropped area click and drag within the dotted lines.
The 'Preview Image' will show a detailed version of the cropped area that will be printed.
Postage and packaging is calculated on the size and weight of the products in your basket. Orders are packaged sufficiently to protect them whilst in transit.
We do everything we can to keep these costs to a minimum and we only use reputable delivery couriers.
Where do you deliver to?
We do everything we can to keep these costs to a minimum and we only use reputable delivery couriers.
We only offer delivery to the UK mainland. Should you require delivery outside our territory please feel free to contact us for a bespoke quote.
When will I receive my products?
We aim to deliver all orders to you within 3-5 working days. Deliveries will be made between 9am and 9pm by our chosen courier.
Unfortunately we cannot guarantee the day of delivery due to third-party distribution services.
I haven’t received my products, what do I do?
Unfortunately we cannot guarantee the day of delivery due to third-party distribution services.
All care and attention is taken to ensure that your prints are delivered on time and in excellent condition. However, should your purchase not arrive or you are not satisfied with its condition please contact us.
What about the quality of my product?
All due care and attention is taken when producing and delivering your products. Should you not be satisfied please do not hesitate in contacting us.
In some instances your image quality may not be high enough to produce a great quality product. In these circumstances we will contact you directly and will offer an alternative product or a full refund.
Do the prices include VAT?
In some instances your image quality may not be high enough to produce a great quality product. In these circumstances we will contact you directly and will offer an alternative product or a full refund.
Yes, UK standard VAT rate is included in all prices quoted on this website.
What does the Lamination option mean?
A thin film is applied to the product giving it an extra layer of protection. Lamination is suggested for prints that will be located within a kitchen or bathroom.
What does Orientation mean?
|
Landscape |
|
|
Portrait |
|
|
Square |
 |
